Engage and make side money

Hi everyone,

One of our projects in 2018 for both TigerMedical.com and TigerSupplies.com is to get our blog sites filled up with a constant stream of strong content value. The main goal of a blog site is to get it ranked high on Google and ultimately bring authority and higher ranking to the site the blog page links to. The way its done is by providing targeted, keyword rich information value to the reader online which will make them read the complete post and share it on social media platforms.

TS Blog, TM Blog

Get involved for extra $$...

We figured, who more then our own selves know better our products and services, so it only makes sense to give all of you the opportunity to be involved. We will offer anyone in the company that is willing to enhance and exercise their writing skills to provide this much-needed item for us, and we will compensate you for the work as appreciation.

Opportunity... 

Alongside earning some extra dollars, this is not only an opportunity to enhance your writing skills, but also add some spice to your work, and moreover, an opportunity to provide additional value to the company and the better your posts perform the more of an asset you become.

Guidelines

1. Read up: In order for you to be good at this you will have to learn the basics of creating good blog posts. The more you read about the more advanced you will become. Here's a good place to start.  
2. Minimum text: 800+, preferably 1000+
3. Topic: We will allow you to choose whatever topic you wish, Product, Service, or random news or information targeted to the websites customer base. You should first make sure we don't have a blog on that topic or if we have already but you want to make it better. 
4. Run it by your manager: If you have an idea of a topic, first run it by your manager to see if he has any ideas of feature point to include or maybe advise something else. 
5. Comment: Once you start working on a topic, comment on this blog post below about the topic you're starting to write about. 

Compensation

The company will pay you $25 per blog post with a maximum of 4 blogs per month. As your page will reach a total of 20 shares on social media you will be given additional $5 per post. We will monitor the post and should your posts attract a lot of good engagement we will raise your compensation on a case by case basis as your value grows. 

This is a test project and your comments are welcome, we hope that you take advantage of this and make it work together.  

Thanks, 

Josh Rosenthal

P.S. You will be given a login to the blog site so you can post it directly yourself and if there will be comments hopefully, you will be responding. 

P.P.S We will all keep track of ongoing blog projects via this Google doc; 

https://docs.google.com/spreadsheets/d/1mDIUA-g-vzntgvo2mAhif6_KbP-G_sDCJ5AlOw8y8RM/edit?usp=sharing  

Ongoing and scheduled updates Q1/Q2 2018

Hi everyone,

As we entered 2018, a few bigger developments are in the works and are ongoing right now which I wanted to update you on.

1. Inventory Management System Switch

The first one on our list, of course, is the switching of our years old MAS inventory management system switching over to a new system called Acctivate. We're very excited about that, as we hope for our process and system to be greatly enhanced by it.

Some of the things that will change and for the better;

1. Combined Company: TS and TM company will be combined into one company separated by branches and categories. This will help for sure with Adir inventory. 
2. No Posting: In the new system, posting is not required. As soon as the order is shipped or received it's completed and inventory is updated. 
3. No more pick sheet printing: Warehouse will print and ship from whatever shows system ready to ship. (also more control of shipments to be on hold etc.)
4. Better returns process.
5. System notifications: System will auto send out a notification to the parties involved in a transaction/document about certain updates. 
6. Documents upload: we will be able to upload document reference to a PO, SO or invoice, for example, customer PO copy, vendor quote, etc.  
7. 3PL EDI connection to Berks warehouse.
8. Website integrations: The websites TS and TM will be integrated and with more direction than before. 
9. Marketplace integration: we will eventually have most marketplace selling channels integrated. 

At the same time, it will be a learning curve for all of us getting familiar with a new system and we're hopeful that we can pull this through together with you for the better future. We are expecting this to launch for Q2.

2. Website Update

We will be redesigning our website end to end this year to give it a fresh feel, we will add new features that will add to the shopping experience. For a glimpse of our new product pages see here

3. Website Email Update

Website email notifications sent to customers will see a complete update, both in design and in features. We hope to give more info to the customer and thereby avoid customer service issues. For a glimpse of our new email design see here.

4. Shop by Brand

Shop by brand pages on the website will be redone and restructured with specific manufacturer categories, tailored to each brand individually. This will be a navigation enhancement.

Your comments are welcome and would be greatly appreciated.

Keeping you in the loop,

Josh Rosenthal

New Search Auto Complete+

Hi All,

We have launched a new Search Auto Complete pop-out on tigersupplies.com, new style, more and effective suggestion. The new search results also show the number of products available per filter option. These suggestions will be getting better and better over time as its being fine tuned and collects more data.

In the mean time some of you might experience the Auto Complete popup covering your search box. If you have this problem it is most likely because of your browser cache data and you could try deleting your cache but it might still take a couple of days until it stops doing it. So for the time being if you're having this issue you will need to use Incognito Browser for search.

If you have any other issues or suggestions, please feel free to reach out.

Thank you, Josh

P.S. tigermedical.com will be getting this new search tool as well over the next couple days.

Customer Account Page

Please be aware of a new feature added lately to our order admin page online, the ability to get to the customers account page right from the order or order manager page, so you get to see their account information and mainly their order and quote history with us. This will help you get a better image of the customer and their value.

FYI: The same web customer number is also used in MAS with an appended "T" or "M" at the beginning, unless this customer has months prior order history, or if the MAS ID filed on the web customers page is overwritten then it will use the unique MAS ID.

We added the web customer number onto the order page in the top left section displayed under the order number that will take you to the customers account page.

On the order mangers page the customers name will link you to the account page; 

Customers order history view;

Customer Quotes New Tool

Hi All,

We have released an exciting new quotation tool and that is ready to use as of now. Where you could create quotations right from the front end of the website. You will have to follow the same process as placing a new order, completing the customers information "including the caller ID" and at the checkout page admin users will have a "Quote Order" button which you will use to place the quote.

The customer will not be getting an email confirmation automatically and you will have to press send quote to customer after you placed the quote. This is especially in place so you have the chance to double check the quote pricing before you send it.

The customer quote email will include a place order button so the customer will be able to place the order with the special quoted pricing right from their computer or phone.
You will also have the ability to hit Place order within the quote page back-end to convert it into an order and enter the payment method info.

The quotes will be placed with your sales rep name on them and they will show up in "My quotes" under Orders tab with the quote status marked next to each so you can efficiently follow on them. You will also be able to search for other sales rep quote numbers in the event you're assisting a customer.

The quote will include a 30 day expiration date by default which you could modify and extend later as needed in the back-end.

I would like to reiterate the importance of the caller ID field to be used here when creating quotes, since this will be our only way to tie later this potential sale to its referral source, so please make sure to use the customers caller ID showing up on the phone when asking for the quote. In fact this should be your new way and only way of creating customer quotes going forward in order to accomplish this goal. 

Good luck with the new tool and feel free to contact me with any questions you might have.

Sincerely,

Josh

Google Ad Clicks

Hi,
Please be aware that the company pays money for ads on Google so we could come up top for terms relating to our business. These are ads paid per click and each time its clicked it costs money, they should never be used by us.

There are two type of ads, Text ads and Product Listing Ads. The ones that google is showing pictures of  products with direct links to product pages and also text ad links to our pages. They would typically show up top or at the bottom and will be indicated somewhere around them that its either "Sponsored" or and "Ad".

If you use google to search for product on our website, please be careful not to click on the ones that are ads.

Thanks..

Customer Number

Hi All,
Some of you may already be aware but I would like to officially update with an change we did lately in terms of customer numbers for web orders so in case you need to look up a customer. Up on till now the customer number in MAS for an order online was the first two initials of the customers name plus the order number. It would create a new customer number per order. In TS the system would search for a match in MAS if there is an existing customer number for this customer and use that one.

Now with all of the following points things are different;

1. Each user online has a 5 digit "User ID" that is seen in the customers user online and that is used as the customer number in MAS, appended at the beginning with a "T" for TS and with a "M" for TM. 
2. Every order now has a user online, that's if the customer has set up one by himself or if not the system will automatically set up one and use their email address for the user name.
3. Whenever an order is placed it will match the order with its user having the same email address on the order, regardless if they're signed in or not. 
4. Our system in Tiger Supplies will continued to try and match an older customer number in MAS. 
5. There is a field in the user page for "MASID" that's if you want to override the web customer ID and use an older or different MAS customer number.  

This means that we're no longer creating new customer numbers per order and also all orders are logged by its one user so if you or the customer want to see their order history at any point they will have that automatically. 

Sincerely,

Josh