New Search Auto Complete+

Hi All,

We have launched a new Search Auto Complete pop-out on tigersupplies.com, new style, more and effective suggestion. The new search results also show the number of products available per filter option. These suggestions will be getting better and better over time as its being fine tuned and collects more data.

In the mean time some of you might experience the Auto Complete popup covering your search box. If you have this problem it is most likely because of your browser cache data and you could try deleting your cache but it might still take a couple of days until it stops doing it. So for the time being if you're having this issue you will need to use Incognito Browser for search.

If you have any other issues or suggestions, please feel free to reach out.

Thank you, Josh

P.S. tigermedical.com will be getting this new search tool as well over the next couple days.

Customer Account Page

Please be aware of a new feature added lately to our order admin page online, the ability to get to the customers account page right from the order or order manager page, so you get to see their account information and mainly their order and quote history with us. This will help you get a better image of the customer and their value.

FYI: The same web customer number is also used in MAS with an appended "T" or "M" at the beginning, unless this customer has months prior order history, or if the MAS ID filed on the web customers page is overwritten then it will use the unique MAS ID.

We added the web customer number onto the order page in the top left section displayed under the order number that will take you to the customers account page.

On the order mangers page the customers name will link you to the account page; 

Customers order history view;

Customer Quotes New Tool

Hi All,

We have released an exciting new quotation tool and that is ready to use as of now. Where you could create quotations right from the front end of the website. You will have to follow the same process as placing a new order, completing the customers information "including the caller ID" and at the checkout page admin users will have a "Quote Order" button which you will use to place the quote.

The customer will not be getting an email confirmation automatically and you will have to press send quote to customer after you placed the quote. This is especially in place so you have the chance to double check the quote pricing before you send it.

The customer quote email will include a place order button so the customer will be able to place the order with the special quoted pricing right from their computer or phone.
You will also have the ability to hit Place order within the quote page back-end to convert it into an order and enter the payment method info.

The quotes will be placed with your sales rep name on them and they will show up in "My quotes" under Orders tab with the quote status marked next to each so you can efficiently follow on them. You will also be able to search for other sales rep quote numbers in the event you're assisting a customer.

The quote will include a 30 day expiration date by default which you could modify and extend later as needed in the back-end.

I would like to reiterate the importance of the caller ID field to be used here when creating quotes, since this will be our only way to tie later this potential sale to its referral source, so please make sure to use the customers caller ID showing up on the phone when asking for the quote. In fact this should be your new way and only way of creating customer quotes going forward in order to accomplish this goal. 

Good luck with the new tool and feel free to contact me with any questions you might have.

Sincerely,

Josh

Google Ad Clicks

Hi,
Please be aware that the company pays money for ads on Google so we could come up top for terms relating to our business. These are ads paid per click and each time its clicked it costs money, they should never be used by us.

There are two type of ads, Text ads and Product Listing Ads. The ones that google is showing pictures of  products with direct links to product pages and also text ad links to our pages. They would typically show up top or at the bottom and will be indicated somewhere around them that its either "Sponsored" or and "Ad".

If you use google to search for product on our website, please be careful not to click on the ones that are ads.

Thanks..

Customer Number

Hi All,
Some of you may already be aware but I would like to officially update with an change we did lately in terms of customer numbers for web orders so in case you need to look up a customer. Up on till now the customer number in MAS for an order online was the first two initials of the customers name plus the order number. It would create a new customer number per order. In TS the system would search for a match in MAS if there is an existing customer number for this customer and use that one.

Now with all of the following points things are different;

1. Each user online has a 5 digit "User ID" that is seen in the customers user online and that is used as the customer number in MAS, appended at the beginning with a "T" for TS and with a "M" for TM. 
2. Every order now has a user online, that's if the customer has set up one by himself or if not the system will automatically set up one and use their email address for the user name.
3. Whenever an order is placed it will match the order with its user having the same email address on the order, regardless if they're signed in or not. 
4. Our system in Tiger Supplies will continued to try and match an older customer number in MAS. 
5. There is a field in the user page for "MASID" that's if you want to override the web customer ID and use an older or different MAS customer number.  

This means that we're no longer creating new customer numbers per order and also all orders are logged by its one user so if you or the customer want to see their order history at any point they will have that automatically. 

Sincerely,

Josh

[Update] Caller ID at Checkout

Hi Team,

This is an update to our latest Caller ID field at Checkout. In order for the call tracking to work properly we had to change that field to only allow a 10 digit phone number and therefore whenever there is no caller ID to be entered for whatever reason, you should instead be entering your own extension number with "10 digits" so if you're extension number is 8637 you should put 9738548637.

Thanks much....

Customer Purchase Order Number

Hi All,

As you may have noticed a new search field at our orders page called "PO Num". This will allow you to search an order by the customers PO number to us (which could be sometimes all the customer has). This field will search for exact matches only, therefore it is important that you enter the customers PO into the PO number field, and the number only without any appendings to it. In the event you want to add a PO number to an existing order, you can do that by editing the order and it will show up at the lower left of the screen. All the best!

New Caller ID field at Checkout - Very Important!

Hi Tiger Team,

In an effort to have referral tracing on sales completed over the phone, we are implementing a new call forwarding application that will dynamically replace the general phone number on our web pages and display a unique phone number per visitor coming to our site from paid search sources. In conjunction with that, we have also added a new field on the checkout page "Caller ID" which will be displayed to order administrators only right under the PO number field, where you, entering an order on behalf of the customer will have to put in the customers phone number showing up on your phones caller ID. 

This technology without going in to its details will track where the customer came from and when later completing an order over the phone with you, will allow us to match the order to its source using the customers caller ID. 

This field will become mandatory as of Wednesday this week. In the event you don't have a caller ID showing up on your screen for whatever reason, you should type in "NA". 

At the same time it is important to make it your business to enter orders while you're "signed in" with your user and from the "front end" only. We have made a lot of updates to the front end checkout page for admin users, that it is both no reason to use the back end new order page any more and also lots of other very important data and features are only available when you enter the order on the front end. For those of you that have concerns with this, please reply back to this email so we can address them. 

If you have any questions feel free to comment bellow or reply back by email. 

Thank you very much for your cooperation. 

Sincerely,
The Tiger Managment Team